RETURN & REFUND POLICY
Overview
We want you to be satisfied with your order. Because our products are consumable food and wellness items, returns are handled with food-safety in mind.
Eligibility for Return / Replacement
You may request a replacement or refund if, on delivery, the product is:
- Damaged or leaking in transit, or
- Defective, or
- Incorrect (wrong item/variant), or
- Expired / near-expiry on arrival.
To be eligible, raise a request within [RETURN WINDOW DAYS] days of delivery with your order number and unboxing photos/video of the sealed package and product.
Non-Returnable Items
For hygiene and food-safety reasons, we cannot accept returns of opened, used or partially consumed products, or items damaged by misuse or improper storage — except where the issue is covered above.
How to Request
Contact care@seabuckthornextracts.com / +91 60058 51998 with your order number and evidence. We’ll verify and confirm the resolution.
Refunds
- Approved refunds are issued to the original payment method (or as store credit/UPI where applicable) within [X] business days of approval.
- Prepaid shipping charges may be non-refundable except where the fault is ours.
- COD refunds are processed via bank transfer/UPI on providing details.
Replacements
Where stock is available, we may offer a free replacement for eligible items instead of a refund.
Cancellations
Orders can be cancelled before dispatch by contacting us promptly; once dispatched, the return process applies.
Contact
care@seabuckthornextracts.com · +91 60058 51998.